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FAQ

Where are your offices located?
The Center for Child Counseling includes our two offices, Child Therapy Chicago and Child Therapy Naperville. The offices are located in Chicago’s Lakeview neighborhood as well as Downtown Naperville.
What is the address for the Chicago office, and where can we park?
Our Lakeview Chicago office is at 1300 W. Belmont Ave. #215, Chicago, IL 60657. We share the building with Rush Primary Care-Women’s Health, Lakeview.

You can park for free in the parking lot on the left side of the building after 5pm.
There is also plenty of free and metered street parking.
The side streets have permit parking restrictions that begin at 6pm.

How do we get into the Chicago building?
The entry door is on the right side of the building (opposite side from the parking lot) and towards the back of the building. There are a few exterior steps to walk up and then just walk towards the back of the building to find the entry door. Once you are in the lobby, just take the elevator to the 2nd floor. Make yourself comfortable in the waiting area until your therapist gets you. Since we are in a shared office building, please speak quietly in the waiting area.
What is the address for the Naperville office, and where can we park?
Our downtown Naperville office is in the St. John’s Place building at 29 S. Webster St. Suite 290, Naperville, IL 60540. The building is close to Hugo’s Frog Bar Naperville and across the street from Chase Bank at the corner of Webster and Van Buren.

You can park for free in the parking lot all around the building.
There is also plenty of free street parking and garage parking in downtown Naperville.

How do we get into the Naperville building?
There are two entry doors, one at the front of the building to use the elevator and one at the back of the building to use stairs. If the door is locked, please find your therapist’s name using the electronic directory and dial the number. Come to the 2nd floor (Suite 290) and make yourself comfortable in the waiting area until your therapist gets you. Since we are in a shared office building, please speak quietly in the waiting area.
What are your hours?
By appointment, Monday – Saturday.
How long are sessions?
Initial assessment sessions are 60 – 75 minutes.
Ongoing sessions are 45 – 60 minutes.
How do I schedule the initial session?

First, call me (Dr. Denise) at 630-423-6039 for a free, no obligation phone consultation. On our call, we will discuss what’s going on and any questions you have. If we are a good fit to work together, we can also review our availability to schedule the initial session.

Is it true that you don’t work with all parents who call?
It’s true.

Not every parent who calls for the phone consultation becomes a client. We are a specialty practice focused on helping kids and their parents, and we usually have limited openings. We work with families when there is a mutual fit. For example:

  • If you are looking for just a few sessions for a solution, we can discuss this and what you hope to achieve. If I know we can help in this situation, I will let you know. I may also give you my thoughts, but potentially refer you to a different practice.
  • If you are looking for a custody evaluation or someone to testify in court, I may refer you to a different practice. The courts have specific evaluators that they accept. We do not offer that service because it would be a conflict of interest if we were working with your child on their emotions and issues and at the same time writing reports or evaluations to be used against a parent in court.

Even if we do not work together after the phone consultation, you are always welcome to reach out to me again if something changes in the future. We have had parents reached back out after some time and scheduled sessions at that point. In any case, I can tell you that parents I speak with let me know how glad they were that they decided to reach out and discuss their situation.

How long do we have to attend therapy to be successful?
In our experience working with hundreds of families, we have seen that the most successful outcomes for the child and family are achieved by families who can make the commitment to regular weekly sessions. Parents often ask how long therapy takes even though they acknowledge that they understand there’s really no easy answer to this question.

A child’s temperament, personality, and experiences along with the family’s background and relationships may all contribute to the child’s current issues. The goal is to understand the meaning behind the child’s behavior, help build the child’s self-esteem and emotional strength and provide assistance to parents to help them support the child. This can happen quickly in some cases, and takes more time in others. The total time also depends on what the family puts into working on things outside of sessions, in their home.

In general, you will most likely start to see positive improvement with your child in the first two months of weekly sessions. So, we usually recommend that clients start the process with planning on at least 8 sessions. Some clients stop coming to therapy after seeing initial improvement, but then later agree that they shouldn’t have stopped so soon, and so they continue therapy. True, long lasting change can take some time.

How much do you charge?
Call me for a free, no obligation phone consultation. On our call, we will discuss what’s going on and any questions you have. If we are a good fit to work together, we can review our pricing options and availability to schedule the initial session.
How do you accept payment?

We accept Credit Cards, FSA Cards (Flexible Spending Account), HSA Cards (Health Savings Account) and PayPal payments.

  • As a convenience, most clients prefer for our billing department to automatically charge their credit card (which is securely kept on file) after each session and email them a receipt. There is no extra fee to you for paying by card and it really helps to simplify the billing aspect of our practice so that the focus can be on therapy sessions.
  • If you prefer to make payments yourself, we can email you an invoice with balance due after each session and you can pay online.
  • At the end of the month, we charge your card (which is securely kept on file) if there is still an unpaid balance.
Do you take insurance?
After we charge your session, we can give you a receipt to submit to your insurance company. Make sure to first check with your insurance company to find out their reimbursement policy for an “out of network provider.” Many families we help nowadays are choosing to not use their mental health insurance benefits.

They value choosing the specialist they want, having more personal privacy without insurance, not being limited in their treatment options or frequency by the insurance company, and less worry about their child’s future since they won’t have an official diagnosis attached to their child.

What is your cancellation policy?
Appointments are scheduled at a time that works for both you, and your therapist. 24-hours’ notice of cancellation is requested. Appointments missed or canceled with less than 24-hours’ notice (except in cases of emergency) will be charged the normal rate.
What is your mission?
Our mission is to help children and parents confidently and successfully handle challenging life situations like divorce, child anxiety and child behavior issues. We also help expecting or new parents to prepare for parenthood and confidently handle or avoid the parenting challenges they are sure to face.
What is your vision?
Our vision is to be the trusted advisor to families, providing them specialized support and solutions for life’s social-emotional issues. Through exceptional therapists focused solely on work with children and parents, we impart peace of mind for parents that their children are growing up to become kind and confident adults, unhindered by built up emotional issues.
What age ranges do you work with?
We specialize in helping children and teenagers from Birth – 17 years old, and their parents.
Why would newborns and infants ever need therapy?
It can be hard being a parent to a newborn or an infant. Sometimes it’s difficult to adjust to a new baby. Sometimes parents feel overwhelmed, and even struggle to bond with their babies. Babies are born with their own unique temperament and some are challenging to deal with. Sometimes babies are fussy and their behaviors are difficult to understand, which makes meeting their needs frustrating.

Infant/parent therapy can help parents understand their unique child, learn ways to connect with the child and promote positive and healthy attachment. With the help of the therapist, parents have a chance to closely watch and listen to their baby and reflect on their feelings about their baby and parenting.

The therapist will help the parents uncover what stresses them out about their baby and parenting. They will then learn how to understand and manage those feelings so they don’t result in an insecure attachment, future child behavior problems and lots of stress for the parents.

How do I know if my child needs therapy?
There are various ways to know. Here are some examples:

  • If you have been going through a divorce and you have kids living with you, it’s highly recommended to provide them their own space to work through this difficult change.
  • Has your family experienced other major life events like a death, family illness or even parental substance abuse?
  • As difficult as it may be to admit to yourself, is there a mismatch between you and your child? In other words, are you not recognizing or understanding the cues that your child is giving off? Is your child’s temperament different than your own or what you expected?
  • Children’s behavior gives you a glimpse into what’s going on in their internal world. It can be difficult for children to manage their emotions and directly express them. So, their emotions come out in their behaviors, which can range from very minor to severe.
  • Is your child behaving “badly” or in a disruptive way at home or in school?
  • Is your child having trouble with friends or other kids at school?
  • Does your child get angry, frustrated or overwhelmed easily?
  • Is your child very sensitive or do they worry regularly and have anxiety?
  • Does your child struggle with change or new things?
  • Does your child have a hard time staying focused?
  • Is your child having learning problems?
  • Is your child fearful of separation?
  • Does your child engage in self-harm or risky behaviors?
  • Does your child shut down or isolate themselves?
How could my child benefit from therapy?
Regular therapy sessions provide expert guidance and an outlet for your child to learn how to successfully express and handle their emotions. Therapy provides a safe, consistent, nurturing space for your child (outside of your home) to explore, process and work through their feelings.

Kids can be afraid to talk to their parents about how they feel. They are scared that they will worry or upset their parents and cause problems in the family. Sometimes kids don’t even know what is wrong.

Therapy helps uncover and resolve children’s problems by identifying and understanding how to work through the underlying issues. Once the child gets to this point and these issues surface again, the child will be able to successfully handle them. The child will have learned how to handle future problems much easier. Therapy builds children’s self-esteem, which is very important for healthy growth and development. With a solid sense of self, your child will be better able to manage their feelings, contain their behaviors, experience a sense of confidence, and engage in healthy relationships throughout their life.

How can I discuss with my young child that they are going to therapy and what they will do there?
The main thing to keep in mind is that you should be honest, open, and empathic. You can say something like, “I know you have had a hard time lately with these feelings of sadness, anger, worry or fear. I also know it’s hard to talk about these feelings and sometimes it’s just confusing. So, we get to meet with a very nice lady who helps boys and girls understand those feelings and feel better. You get to see all her toys, play and talk to her about anything that bothers you. She will help you and it will be your safe place to share anything with her. She won’t even tell me or daddy about the things you tell her, and you can tell her anything you are thinking.”
What modalities do you use when working with clients?
We are trained to provide therapy in a variety of ways (modalities) and we do what makes the most sense for each family. Every family and child is unique and functions in different ways. We use play therapy with young children and can also incorporate this into therapy with older children. We can see children individually or with their parents. We can see siblings together.

We can also see parents alone or as a couple. We determine (with the help of the parents) what makes the most sense, given their child’s personality and needs as well as the parents’ concerns, how we will work with the child. We are flexible to change as the child and family grow.

What are your qualifications?
The Center for Child Counseling therapists are licensed social workers and counselors. They have Master’s and Doctorate degrees as well as child specific advanced training certifications in child development and child mental health. The therapists have provided play therapy sessions for many individuals, groups and families. They have taught, conducted research, seminars and workshops, and authored articles on children’s issues and parenting. All of the therapists are supervised by Dr. Duval Tsioles, PhD, LCSW (Founder and Clinical Director). We are happy to provide license numbers upon request.
Are you affiliated with any organizations?
  • The Institute for Clinical Social Work
  • The Institute for Psychoanalysis
  • Aurora University
  • International High Achievers/Chicago’s High Achievers
There’s so much parenting advice out there, how do we know what to believe?
Trust your instincts.

You know your child the best. If something doesn’t feel right, it’s probably not right for your family, regardless of what you may have read. For example, parents often ask us if they should let their babies cry, if co-sleeping is a dirty word, if rewards, charts and time outs are the answer to good behavior, and so on. NO. You’ve probably heard that these things are the right thing to do…but you know that this doesn’t sit well with you.

We can help you find the best ways FOR YOU to support your child’s healthy emotional growth and development and feel good about your values and parenting choices.